Billing & Operations Software Replacement (NISC)
Summary
The aging Cassell software is deteriorating under private-equity ownership, and the board agreed to move to NISC — the industry standard — at roughly $200,000-plus up front and $8,000 a month in support. Full transition will take up to two years and be budgeted next fiscal year.
At a glance
- Total mentions
- 1
- Last 30 days
- 1
Discussed at 1 meeting in the last 60 days; most recently Oct 13, 2026.
Impact analysis
Roughly $225,000 up front plus about $3,000 more per month than current software support costs.
Utility customers get more reliable billing and customer service; staff get integrated asset, work-order and payroll tools.
Mentions & discussions (1)
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