Town communications strategy
Summary
The Town built its own AI assistant (AskPV) and a 311-style service request tracker with tracking numbers and photo uploads — built in-house over roughly six months so the Town owns its data. Formal launch awaits legal review of AI and privacy policies.
At a glance
- Total mentions
- 2
- Last 30 days
- 0
Discussed at 2 meetings in the last 60 days; most recently Oct 8, 2026.
Impact analysis
Built in-house by Town staff, avoiding purchase of a commercial 311 system.
Every resident — the tools are available 24/7 without needing to know which department to call.
Mentions & discussions (2)
Town Council — October 8, 2026
Consultants pitched an integrated approach — website as hub, expanded newsletter, social media conversations, Ask PV, and a new-resident welcome package. Council liked the direction but questioned the LinkedIn focus for an older demographic and asked for a dedicated communications owner.
Town Council — September 24, 2026
The Town built its own AI assistant (AskPV) and a 311-style service request tracker with tracking numbers and photo uploads — built in-house over roughly six months so the Town owns its data. Formal launch awaits legal review of AI and privacy policies.
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